In 7 Minutes : Shinkansen, Bullet Train cleanup

In 2010, Harvard Business School published a case study “The Dabbawala (Tiffin courier service) System: On-Time Delivery, Every Time” an essential service for the office goers in the city of Mumbai, my hometown in India. Consistency, punctuality and less than one mistake in 6 million deliveries it is a marvel… Japanese service industry is also

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